Cancellation Policy

• Open the order from My Orders.
• Choose “Request Cancellation” and add a reason (optional).
• Your request is sent to our team for review — you'll see its status update on the order page.

Cancellation requests can be raised while an order is still being processed. Once an order has been shipped, it can no longer be cancelled — you may instead follow our Return & Exchange Policy after delivery.

Our team reviews every cancellation request. Once your request is approved, the order is cancelled and, if it was already paid, your refund is initiated automatically. If a request can't be approved (for example, the order has already been dispatched), we'll let you know on the order page.

• Prepaid orders: the paid amount is refunded to your original payment method once the cancellation is approved.
• Refunds typically reflect in your account within 5–7 business days, depending on your bank or provider.
• Cash on Delivery orders have nothing to refund, as payment is collected only on delivery.

In rare cases we may cancel an order — for instance, if an item is out of stock, a pricing error occurs, or the delivery address is unserviceable. If this happens, you'll be notified and any amount paid will be refunded in full.

For cancellation assistance, visit our Contact page or email care@shreeyaa.com.