Return & Exchange Policy

You may request a return within 7 days of delivery. To be eligible, items must be unused, unwashed and undamaged, with all original tags and packaging intact.

• Items marked as final sale or non-returnable on the product page.
• Innerwear and intimate apparel, for hygiene reasons.
• Products that are used, washed, altered or damaged after delivery.
• Items returned without original tags, labels or packaging.

• Go to My Orders and open the order you want to return.
• Raise a return request and tell us the reason (a photo helps for damaged or wrong items).
• Our team reviews your request and shares the next steps, including pickup or drop-off details where available.

Need a different size or colour? Request a return for the original item and place a fresh order for the replacement. This is the quickest way to get exactly what you want without waiting.

• Once your returned item is received and quality-checked, your refund is approved.
• Prepaid orders are refunded to the original payment method within 5–7 business days.
• COD orders are refunded to your provided bank/UPI details within 5–7 business days.
• Shipping charges (if any) are non-refundable unless the return is due to our error.

For return assistance, visit our Contact page or email care@shreeyaa.com.